Spanish INDIVIDUAL class

Dear Gabrielle,
First of all, we thank you for your review from the academy. Everything you mentioned was discussed and explained with you during the lessons, and immediate measures were taken to improve your experience. Furthermore, after asking me to improve the academic level, I asked you at the end of each lesson if you were satisfied, and the response was always positive. Even when we said goodbye, you seemed happy and everything was clear. For our part, we would also like to point out that your complaints were made in an inappropriate tone, showing impolite disregard for the material that was painstakingly prepared before class, to the point that you had to apologize for your tone, something we welcomed at the time. Therefore, for the dignity of the teachers and the academy, it is essential that this also be reflected here. Often, everything is demanded too easily but without showing humanity or empathy, and in the end, the treatment must always be respectful and cordial.

Best regards.